We apologize! We are temporarily offline. Thank you for your patience while we work to bring our systems back in service.
Report Electric Outages
Dial 512-322-9100 or 3-1-1 to report electric outages in your area.
Make a Quick Payment Online or By Phone with a Credit Card
Make a payment anytime and enjoy immediate payment posting by utilizing the Quick Payment by phone or online option. Please note there is a convenience fee assessed for each Quick Payment: $2.79 for residential, $8.95 for commercial accounts.
- Call toll-free 1-833-375-4919 to make utility payments by phone
- Or make a Quick Payment online
Pay at a Utility Customer Service Center
| Utility Customer Service Center — North
8716 Research Blvd., Suite 115 Austin, TX 78758 View Map |
Open Monday through Friday — 8:00 a.m. to 4:30 p.m. |
| Utility Customer Service Center — South
1901 W. William Cannon Drive, Suite 100 Austin, TX 78745 View Map |
Open Monday through Friday — 8:00 a.m. to 4:30 p.m. |
| Utility Customer Service Center — East
Rosewood-Zaragosa Center 2800 Webberville Road Austin, TX 78702 View Map |
Open Tuesday, Wednesday, and Thursday — 8:00 a.m. to 4:30 p.m. |
Pay at an Authorized Pay Station
Pay stations are located throughout the community. The store may charge a handling fee ($.75 - $2.00) to process payments.
Customers who wish to make a charitable contribution to the Financial Support Plus 1 Fund may do so at Authorized Pay Stations, but will be charged an additional handling fee to process the contribution.
Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.
| Store | Address |
| ACE Cash Express | ACE Cash Express Store Finder |
| H-E-B | H-E-B Store Finder |
| Randalls | Randalls Store Finder |
| Regions Bank | Regions Store Finder |
| Walgreens | Walgreens Store Finder |
| Walmart | Walmart Store Finder |
| Woodforest National Bank | Woodforest Store Finder |
| Advance America | 3303 Williams Dr., Suite 102, Georgetown, TX 78628 (View Map) |
| Advance America | 2110 Pecan St. West, Suite 103, Pflugerville, TX 78660 (View Map) |
| Bread Basket | 2623 Jones Rd., Austin, TX 78745 (View Map) |
| First Convenience Bank | 620 S IH-35, Georgetown, TX 78628 (View Map) |
| First Convenience Bank | 2701 S IH-35, Round Rock, TX 78664 (View Map) |
| First Convenience Bank | 4700 E. Palm Valley Blvd., Round Rock, TX 78665 (View Map) |
| Foodies Corner | 2150 E. 7th St., Austin, TX 78702 (View Map) |
| JD'S Market | 9111 FM 812, Austin, TX 78719 (View Map) |
| JD'S Market | 8807 Cameron Rd., Austin, TX 78754 (View Map) |
| Premos Food Mart | 5327 Cameron Rd., Austin, TX 78723 (View Map) |
| Stop N Save | 1800 Burton Dr., Austin, TX 78741 (View Map) |
| Super Maxx | 7801 FM 969, Austin, TX 78724 (View Map) |
| Viva Meat Market | 8610 N. Lamar Blvd., Austin, TX 78753 (View Map) |
Pay at a Drop Box
We accept personal or cashier's checks and money orders at the following drop box locations.
Payments placed in a drop box should include a Bill Payment stub along with payment. Please do not put cash in a drop box.
Payments dropped off outside of business hours are processed on the next business day. Please allow 3-5 business days for drop box payments to be posted.
If you have received a notice of disconnection for non-payment, do not place your payment in a drop box.
- Make your payment online at City of Austin Utilities, at one of our walk-in Utility Customer Service Centers, or at an authorized pay station
- Make a Quick Payment online or call 1-833-375-4919 to make a Quick Payment by phone. One-time Quick Payments will post to your utility account on the same day.
| Address | City | Map Links |
| 625 East 10th Street | Austin, TX 78701 | View Map |
| 2800 Webberville Road (only open M-F 8:00 a.m. - 5:00 p.m.) | Austin, TX 78702 | View Map |
| 505 Barton Springs Road | Austin, TX 78704 | View Map |
| 8716 Research Blvd., Suite 115 | Austin, TX 78758 | View Map |
| 1901 W. William Cannon Drive, Suite 100 | Austin, TX 78745 | View Map |